Comments on: Cebu Pacific’s failure isn’t in the software, it’s on the phone http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/ Upang magising ang inaantok na kamalayan Sun, 28 Feb 2010 22:14:23 +0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Lance Gokongwei http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-27063 Lance Gokongwei Sat, 16 May 2009 10:32:02 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-27063 Fuck all Robinsons Group of Companies, from UNIVERSAL ROBINA, ROBINSONS MALLS, and especially CEBU PACIFIC AIR!!! Joan Lagdamen from Robinson's Galleria Customer Service, arguing, debating and shouting with a customer is not the right thing to do! Customers have wasted so much time and effort in having to deal with your company's terrible after-sales service - and this goes to ALL ROBINSONS COMPANIES!!! EVERYBODY, BOYCOTT ALL ROBINSON'S PRODUCTS (ALL ITEMS MADE BY UNIVERSAL ROBINA - URC), THEIR MALLS AND SUPERMARKETS, AND DO NOT BUY TICKETS FROM CEBU PACIFIC AIR!!! TO THE GOKONGWEI DYNASTY, SHAME ON ALL! Fuck all Robinsons Group of Companies, from UNIVERSAL ROBINA, ROBINSONS MALLS, and especially CEBU PACIFIC AIR!!!

Joan Lagdamen from Robinson’s Galleria Customer Service, arguing, debating and shouting with a customer is not the right thing to do! Customers have wasted so much time and effort in having to deal with your company’s terrible after-sales service – and this goes to ALL ROBINSONS COMPANIES!!!

EVERYBODY, BOYCOTT ALL ROBINSON’S PRODUCTS (ALL ITEMS MADE BY UNIVERSAL ROBINA – URC), THEIR MALLS AND SUPERMARKETS, AND DO NOT BUY TICKETS FROM CEBU PACIFIC AIR!!!

TO THE GOKONGWEI DYNASTY, SHAME ON ALL!

]]> By: Jon Limjap http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26692 Jon Limjap Thu, 07 May 2009 14:19:08 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26692 lewe, Unfortunately, no. I'm not forwarding these complaints to Lance Gokongwei. I just had my own set of complaints, and this is from a year back already. lewe,

Unfortunately, no. I’m not forwarding these complaints to Lance Gokongwei. I just had my own set of complaints, and this is from a year back already.

]]> By: lewe http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26682 lewe Thu, 07 May 2009 07:43:20 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26682 are comments posted here forwarded to Mr. Lance Gokongwei? because I have so much to complain regarding my travel experience with Cebu Pac. Will they act on these promptly? are comments posted here forwarded to Mr. Lance Gokongwei? because I have so much to complain regarding my travel experience with Cebu Pac. Will they act on these promptly?

]]> By: Jieggens http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26153 Jieggens Fri, 24 Apr 2009 07:28:57 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26153 same here.... I'm expecting a refund. I canceled my ticket last December 2008 and it's now April 2009 but I'm not giving up. They should pay all those people they owe money from. THOSE PEOPLE WHO LOST MONEY AND EVERYTHING BECAUSE OF CEBU PACIFIC MUST DO SOMETHING TO GET WHAT THIS AIRLINE OWES THEM. same here…. I’m expecting a refund. I canceled my ticket last December 2008 and it’s now April 2009 but I’m not giving up. They should pay all those people they owe money from.

THOSE PEOPLE WHO LOST MONEY AND EVERYTHING BECAUSE OF CEBU PACIFIC MUST DO SOMETHING TO GET WHAT THIS AIRLINE OWES THEM.

]]> By: eric http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-25155 eric Tue, 24 Mar 2009 02:35:01 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-25155 Kaya yumayaman yung CEO nila eh. Hehehehehe. Akala ko kaya yumaman eh dahil magaling magnegosyo yun pala magaling manloko! May refund pa ako na 4k+ sabi nila 30-45 days eh mag 2 buwan na. Mga G@gu talaga ang Pot@#! Kaya yumayaman yung CEO nila eh. Hehehehehe. Akala ko kaya yumaman eh dahil magaling magnegosyo yun pala magaling manloko!

May refund pa ako na 4k+ sabi nila 30-45 days eh mag 2 buwan na. Mga G@gu talaga ang Pot@#!

]]> By: joyce http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-24336 joyce Sat, 07 Feb 2009 19:07:56 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-24336 well,, i know that more issues and inconvenient experience about cebu pacific,, know several times flight tru cathay pacific and that is great and fantastic flight,, nice everthing, but too much expensive unlike the cebu pacific are low fares and more travelers are able to paid for it,, but problem are too busy line always,, not much costumer service,, talking texting infront of costumers,, not like the office of pal or cathay are not alowed to talk much infront of theme ,,but yes cebu pacific is the bext price for all airfares comapare pal and cathay,, but wish their management change a bit to make theme staff focus to thier job,, give costumer service so need management directly being strict to let theme know about all rules to give good costumer service,, as most of time costumers are waiting until theme done to chatting,, thats all well,, i know that more issues and inconvenient experience about cebu pacific,, know several times flight tru cathay pacific and that is great and fantastic flight,, nice everthing, but too much expensive unlike the cebu pacific are low fares and more travelers are able to paid for it,, but problem are too busy line always,, not much costumer service,, talking texting infront of costumers,, not like the office of pal or cathay are not alowed to talk much infront of theme ,,but yes cebu pacific is the bext price for all airfares comapare pal and cathay,, but wish their management change a bit to make theme staff focus to thier job,, give costumer service so need management directly being strict to let theme know about all rules to give good costumer service,, as most of time costumers are waiting until theme done to chatting,, thats all

]]> By: al http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-22633 al Thu, 30 Oct 2008 00:49:17 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-22633 ako nga me refund pa na us$ 121. kalahating taon na, di pa nire refund. walang kwentang kumpanya. palagay ko magsasara na din sila, konting panahon na lng at bankrupt na yan CP na yan. kung ako sa inyo mag jetstar na lng kyo or tiger, never never kayo mag 2 isip na mag CP uli. kala nyo ba makakatipid kyo, hahaha! yan ang gusto ng CP na yan. pwes, malugi sila kung wala na gusto sumakay sa kanila, dahil kasalanan din nila yan. ako nga me refund pa na us$ 121.

kalahating taon na, di pa nire refund.

walang kwentang kumpanya.

palagay ko magsasara na din sila, konting panahon na lng at bankrupt na yan CP na yan.

kung ako sa inyo mag jetstar na lng kyo or tiger, never never kayo mag 2 isip na mag CP uli.

kala nyo ba makakatipid kyo, hahaha! yan ang gusto ng CP na yan.

pwes, malugi sila kung wala na gusto sumakay sa kanila, dahil kasalanan din nila yan.

]]> By: mrs.mona http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-20834 mrs.mona Wed, 13 Aug 2008 12:47:02 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-20834 ganun din nangyari sa akin.. nagbook ako via online.and evrything in ok ang confirmed, tapos pagdating ko sa airport, decline daw ung card at hindi pa daw ako bayad.. so magbabayad daw ako ulit.. pano nangyari un? nacharge sa credit card ko tapos, confirmed ung ticket ko, tapos all of a sudden hindi pa daw ako nakabayad..bullshit cla! mga antipatiko pa ang mga makaka-usap mo. ung bangko kodaw ang kausapin ko..mga walanghiya talaga! until now, bad trip ako sa mga tao sa cebu pacific..san ba pwedeng lumapit at magreklamo sa mga kabastusan nang staff nila? ganun din nangyari sa akin.. nagbook ako via online.and evrything in ok ang confirmed, tapos pagdating ko sa airport, decline daw ung card at hindi pa daw ako bayad.. so magbabayad daw ako ulit.. pano nangyari un? nacharge sa credit card ko tapos, confirmed ung ticket ko, tapos all of a sudden hindi pa daw ako nakabayad..bullshit cla! mga antipatiko pa ang mga makaka-usap mo. ung bangko kodaw ang kausapin ko..mga walanghiya talaga! until now, bad trip ako sa mga tao sa cebu pacific..san ba pwedeng lumapit at magreklamo sa mga kabastusan nang staff nila?

]]> By: hans unger http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-20755 hans unger Wed, 06 Aug 2008 16:13:03 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-20755 i, i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 10 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried many mails direct via their website, but no answer too. so, my flight is confirmed, but - according to CebuPacific - its declined. i guess, when i want to fly, they just dont let me fly. 2 month no answer. its not right what they do with their customers.... can somebody help with with another email adress from CP or e competent person there? please... regards, hans@japan.com i,
i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 10 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried many mails direct via their website, but no answer too.
so, my flight is confirmed, but – according to CebuPacific – its declined. i guess, when i want to fly, they just dont let me fly.
2 month no answer. its not right what they do with their customers….
can somebody help with with another email adress from CP or e competent person there? please…
regards,
hans@japan.com

]]> By: JoeAla http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-20059 JoeAla Thu, 05 Jun 2008 18:23:29 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-20059 Cebu Pacific's Customer Service Hotline sucks big time. I had a huge share of disappointment last year. Wake up!!! Cebu Pacific’s Customer Service Hotline sucks big time. I had a huge share of disappointment last year. Wake up!!!

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