Comments on: Cebu Pacific’s failure isn’t in the software, it’s on the phone http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/ Upang magising ang inaantok na kamalayan Tue, 26 Jul 2011 10:03:24 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: liz http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-39872 liz Wed, 26 Jan 2011 09:26:58 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-39872 i am a travel agent...i emailed cebu pacific groupdesk to make a group booking...when they didnt even reply to me that they receive my email...i called them to followup and to my amzement they told me that it will take to " 3 days for processing"...GRABE!! san ka nmn nkakita flight na 3 days processing pa!!!?? susme! no good! i am a travel agent…i emailed cebu pacific groupdesk to make a group booking…when they didnt even reply to me that they receive my email…i called them to followup and to my amzement they told me that it will take to ” 3 days for processing”…GRABE!! san ka nmn nkakita flight na 3 days processing pa!!!?? susme! no good!

]]> By: mahalo oahu http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-32146 mahalo oahu Sat, 13 Mar 2010 19:07:57 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-32146 CEBU PACIFIC'S LICENSE TO OPERATE SHOULD BE REVOKED!!!! LET'S ALL PETITION FOR THIS!!! CEBU PACIFIC’S LICENSE TO OPERATE SHOULD BE REVOKED!!!!

LET’S ALL PETITION FOR THIS!!!

]]> By: estan http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-32131 estan Fri, 12 Mar 2010 23:09:54 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-32131 And the problems of Cebu Pacific is still there. I don't think they really care about customer satisfaction or try to have a more customer friendly system but, based on my experience, nothing has improved over the years. I'm inclined to think that they have this secret slogan: "you get what you pay for." My latest unfortunate <a href="http://langyaw.com/2010/03/11/are-cebu-pacific-employees-on-drugs/" rel="nofollow">experience</a>. And the problems of Cebu Pacific is still there. I don’t think they really care about customer satisfaction or try to have a more customer friendly system but, based on my experience, nothing has improved over the years.

I’m inclined to think that they have this secret slogan: “you get what you pay for.”

My latest unfortunate experience.

]]> By: Lance Gokongwei http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-27063 Lance Gokongwei Sat, 16 May 2009 10:32:02 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-27063 Fuck all Robinsons Group of Companies, from UNIVERSAL ROBINA, ROBINSONS MALLS, and especially CEBU PACIFIC AIR!!! Joan Lagdamen from Robinson's Galleria Customer Service, arguing, debating and shouting with a customer is not the right thing to do! Customers have wasted so much time and effort in having to deal with your company's terrible after-sales service - and this goes to ALL ROBINSONS COMPANIES!!! EVERYBODY, BOYCOTT ALL ROBINSON'S PRODUCTS (ALL ITEMS MADE BY UNIVERSAL ROBINA - URC), THEIR MALLS AND SUPERMARKETS, AND DO NOT BUY TICKETS FROM CEBU PACIFIC AIR!!! TO THE GOKONGWEI DYNASTY, SHAME ON ALL! Fuck all Robinsons Group of Companies, from UNIVERSAL ROBINA, ROBINSONS MALLS, and especially CEBU PACIFIC AIR!!!

Joan Lagdamen from Robinson’s Galleria Customer Service, arguing, debating and shouting with a customer is not the right thing to do! Customers have wasted so much time and effort in having to deal with your company’s terrible after-sales service – and this goes to ALL ROBINSONS COMPANIES!!!

EVERYBODY, BOYCOTT ALL ROBINSON’S PRODUCTS (ALL ITEMS MADE BY UNIVERSAL ROBINA – URC), THEIR MALLS AND SUPERMARKETS, AND DO NOT BUY TICKETS FROM CEBU PACIFIC AIR!!!

TO THE GOKONGWEI DYNASTY, SHAME ON ALL!

]]> By: Jon Limjap http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26692 Jon Limjap Thu, 07 May 2009 14:19:08 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26692 lewe, Unfortunately, no. I'm not forwarding these complaints to Lance Gokongwei. I just had my own set of complaints, and this is from a year back already. lewe,

Unfortunately, no. I’m not forwarding these complaints to Lance Gokongwei. I just had my own set of complaints, and this is from a year back already.

]]> By: lewe http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26682 lewe Thu, 07 May 2009 07:43:20 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26682 are comments posted here forwarded to Mr. Lance Gokongwei? because I have so much to complain regarding my travel experience with Cebu Pac. Will they act on these promptly? are comments posted here forwarded to Mr. Lance Gokongwei? because I have so much to complain regarding my travel experience with Cebu Pac. Will they act on these promptly?

]]> By: Jieggens http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-26153 Jieggens Fri, 24 Apr 2009 07:28:57 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-26153 same here.... I'm expecting a refund. I canceled my ticket last December 2008 and it's now April 2009 but I'm not giving up. They should pay all those people they owe money from. THOSE PEOPLE WHO LOST MONEY AND EVERYTHING BECAUSE OF CEBU PACIFIC MUST DO SOMETHING TO GET WHAT THIS AIRLINE OWES THEM. same here…. I’m expecting a refund. I canceled my ticket last December 2008 and it’s now April 2009 but I’m not giving up. They should pay all those people they owe money from.

THOSE PEOPLE WHO LOST MONEY AND EVERYTHING BECAUSE OF CEBU PACIFIC MUST DO SOMETHING TO GET WHAT THIS AIRLINE OWES THEM.

]]> By: eric http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-25155 eric Tue, 24 Mar 2009 02:35:01 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-25155 Kaya yumayaman yung CEO nila eh. Hehehehehe. Akala ko kaya yumaman eh dahil magaling magnegosyo yun pala magaling manloko! May refund pa ako na 4k+ sabi nila 30-45 days eh mag 2 buwan na. Mga G@gu talaga ang Pot@#! Kaya yumayaman yung CEO nila eh. Hehehehehe. Akala ko kaya yumaman eh dahil magaling magnegosyo yun pala magaling manloko!

May refund pa ako na 4k+ sabi nila 30-45 days eh mag 2 buwan na. Mga G@gu talaga ang Pot@#!

]]> By: joyce http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-24336 joyce Sat, 07 Feb 2009 19:07:56 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-24336 well,, i know that more issues and inconvenient experience about cebu pacific,, know several times flight tru cathay pacific and that is great and fantastic flight,, nice everthing, but too much expensive unlike the cebu pacific are low fares and more travelers are able to paid for it,, but problem are too busy line always,, not much costumer service,, talking texting infront of costumers,, not like the office of pal or cathay are not alowed to talk much infront of theme ,,but yes cebu pacific is the bext price for all airfares comapare pal and cathay,, but wish their management change a bit to make theme staff focus to thier job,, give costumer service so need management directly being strict to let theme know about all rules to give good costumer service,, as most of time costumers are waiting until theme done to chatting,, thats all well,, i know that more issues and inconvenient experience about cebu pacific,, know several times flight tru cathay pacific and that is great and fantastic flight,, nice everthing, but too much expensive unlike the cebu pacific are low fares and more travelers are able to paid for it,, but problem are too busy line always,, not much costumer service,, talking texting infront of costumers,, not like the office of pal or cathay are not alowed to talk much infront of theme ,,but yes cebu pacific is the bext price for all airfares comapare pal and cathay,, but wish their management change a bit to make theme staff focus to thier job,, give costumer service so need management directly being strict to let theme know about all rules to give good costumer service,, as most of time costumers are waiting until theme done to chatting,, thats all

]]> By: al http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/comment-page-1/#comment-22633 al Thu, 30 Oct 2008 00:49:17 +0000 http://blog.kapenilattex.com/2008/04/22/cebu-pacifics-failure-isnt-in-the-software-its-on-the-phone/#comment-22633 ako nga me refund pa na us$ 121. kalahating taon na, di pa nire refund. walang kwentang kumpanya. palagay ko magsasara na din sila, konting panahon na lng at bankrupt na yan CP na yan. kung ako sa inyo mag jetstar na lng kyo or tiger, never never kayo mag 2 isip na mag CP uli. kala nyo ba makakatipid kyo, hahaha! yan ang gusto ng CP na yan. pwes, malugi sila kung wala na gusto sumakay sa kanila, dahil kasalanan din nila yan. ako nga me refund pa na us$ 121.

kalahating taon na, di pa nire refund.

walang kwentang kumpanya.

palagay ko magsasara na din sila, konting panahon na lng at bankrupt na yan CP na yan.

kung ako sa inyo mag jetstar na lng kyo or tiger, never never kayo mag 2 isip na mag CP uli.

kala nyo ba makakatipid kyo, hahaha! yan ang gusto ng CP na yan.

pwes, malugi sila kung wala na gusto sumakay sa kanila, dahil kasalanan din nila yan.

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