Comments on: Cebu Pacific’s monumental failure: A new online reservation system

By: Cebu Pacific’s One Peso Seat Sale – Fail!

Cebu Pacific’s One Peso Seat Sale – Fail! — Mon, 02 Nov 2009 07:32:39 +0000

[...] to use them. In the past CEB seat sale, the same glitch apparently happened to this blogger. These error bugs, apparently, are not new. So why weren’t they fixed [...]

By: Cebu Pacific is world #1 budget carrier interms of growth

Cebu Pacific is world #1 budget carrier interms of growth — Thu, 29 May 2008 02:26:46 +0000

[...] is one of the reasons why Cebu Pacific has been gung-ho in expanding their operations, including a change in their online reservation system which led to quite a fuss in this blog a few months [...]

By: On Jon Limjap and Blogger Death Threats

On Jon Limjap and Blogger Death Threats — Thu, 08 May 2008 03:06:07 +0000

[...] a blog post severely criticizing Cebu Pacific’s new online ticketing system, and received a comment saying “magtigil ka ha kung gusto mo pang umabot ang buhay” (rough translation: [...]

By: .NET @ Kape Ni LaTtEX » Blog Archive » A portrait of a software developer as hero

Fri, 02 May 2008 10:48:14 +0000

[...] am deeply saddened by what had transpired last week wherein some software developers failed to see the importance of their roles and saw themselves as mere 8-5 worke… who try to make a living. If you are a software developer — you are NOT supposed to be [...]

By: Colt Cooper

Colt Cooper — Thu, 01 May 2008 04:36:32 +0000

Wow guys, I stumbled across this blog and am a little shocked at the emotional response in some of the posts here.

I used to work for Navitaire under their professional services arm and now consult independently providing implementation services for their NewSkies product.

From experience, I agree – take care of any issues that cause money problems first, then take care of the rest. Usually the carriers who implement this system are “low cost carriers” and get hurt BAD if they loose money for even a day.

Cebu Pacific has chosen to go with the Navitaire Web system (SkySales) virtually out of the box with the original flow intact. They “skinned” the website – providing just updates to the CSS and images. This means that any deficiencies came from the original Navitaire XSLT “skin” provided for carriers to base their customizations off of.

I know Navitaire has an internal push for their web team to get that out of the box skin XHTML compliant (which makes me believe that amiwebguy is a current Nav employee). Most of the carriers who want heavy customization to their flows just throw out that default skin and roll their own from scratch.

Since this is my line of work, I definitely would like to be a part of the solution (and am more than capable). Cebu, if you’re reading this, I can help!

For everyone else, lets simmer down the death threats, geesh.

By: Unsolicited advice for improving Cebu Pacific’s Sky Sales system

Unsolicited advice for improving Cebu Pacific’s Sky Sales system — Tue, 29 Apr 2008 01:34:21 +0000

[...] controversial, death-threat worthy posts regarding Cebu Pacific’s dismal service and the involvement of software development company Navitaire was that they found my posts too negativist and tried to bully me into suggested that I criticize [...]

By: .NET @ Kape Ni LaTtEX » Blog Archive » Unsolicited advice for improving Cebu Pacific’s Sky Sales system

Tue, 29 Apr 2008 01:30:16 +0000

By: Jon Limjap

Jon Limjap — Thu, 24 Apr 2008 14:54:58 +0000

No Roy, I will not shut it. No one has the right to tell me to shut up.

So I’m blowing this out of proportion? This is a free country, we have freedom of speech, and this is my blog. I can state my opinion, just as long as I can present evidence based on testimonies of Cebu Pacific customers, my wife who is a travel agent, and our travel agent partners.

I have the right to say what I want to say just as long as it is not defamatory, which I believe it has not been. And I have a right to complain when I or people close to me are inconvenienced by substandard products and services.

I AM NOT OUT TO BRING CEBU PACIFIC NOR NAVITAIRE DOWN.

I wrote this that BOTH YOUR COMPANIES would listen to me, AN AVID FAN AND CONSUMER OF CEBU PACIFIC’S SERVICES.

But what did you guys do? YOU GUYS THREATENED MY LIFE AND INSULTED ME INSTEAD.

This is PRECISELY the attitude that I want to change. No, Roy, I REFUSE to become beholden to your “I’m a big company you’re just a customer so shut up” attitude YOU are exhibiting here.

Kahit ano pang pangtututya at pagbabanta ang gawin ninyo sakin hindi ako tatahimik dahil karapatan ko yun.

So me, shut up? MAKE ME.

By: Roy

Roy — Thu, 24 Apr 2008 14:41:35 +0000

No Jon, your review did not offend me. As I said your points are valid. I just think you are BLOWING THIS OUT OF PROPORTION. Yes, losing money is a big deal, but I bet Cebu Pacific will still be around years from now and this whole thing will seem like it never happened. The truth is even if this is pissing off a lot of people, people will still fly Cebu Pacific. I just think you really do not know what you are talking about so stop acting like you know it since it only puts you in bad light. Do us all a favor just shut it.

By: Jon Limjap

Jon Limjap — Thu, 24 Apr 2008 08:34:40 +0000

gg,

It’s a rough translation. Hope I got the context right.