now my bill has arrived for this month and i have a warning of disconnection and im told that i have to pay the remaining balance from last month!

wala naman akong pldt DSL eh , ngayon baka madisconnect pako dahil hindi ko raw binayaran ng full yung last month eh sila rin naman yung nagbigay ng amount na babayaran ko last month, i mean ginawa ko lang naman yung pinagawa nila eh, tapos ngayon may disconnection warning na and according to their call center , i still have a pldt DSl connection.

Right now, our phone line is out which is just great because now we can’t call PLDT’s ‘costumer care’ lines. I actually woke up to find that our dsl was out but when it came back, the phone line died. What? Does that mean we can only chose one when we pay for BOTH service every effing month?

Since we subscribed to their my dsl service, either the phone line or the dsl (or both) has been having problems. There is not a day that went that we didn’t encounter a dsl connection interruption and their costumer care people just plain SUCKS. One time I was so pissed because I really needed to go online but because of a sudden problem in our dsl, I couldn’t. I’m in fucking college and I need a dependable connection. Frankly, PLDT can’t give such a service. They would call you to report that you haven’t paid your bills yet but NEVER have we received a call from them when we report a problem (which almost once a week, great huh?).

I can go on and on about all the other inconveniences their crappy service and tech support had caused us (including a 12000 bill because of someone who managed to use our line to make a call to fucking middle east) but I guess you already know how lousy PLDT is.

I mean, why can’t they monitor their subscribers’ lines and see if there’s a problem? I don’t believe that they don’t have that technology and that they are undermanned or some other crap like that. They offered to provide services and for fuck’s sake are billing us for it. Isn’t it just fair to keep their end of the bargain?

So yeah. To those 75000 people that I assume have the sentiments that I do, we’re unfortunately stuck with that company that was made for the sole purpose of collecting money. Sad but it’s true. And if there are any millionaire out there who could read this thread, make a telephone/internet service provider with a damn good costumer support system and I guarantee, PLDT will go out of business in under a month.

I called PLDT because we were experiencing problems with someone trying to hack our system and download a worm. After getting the ten minute run around on which number to call so I can report the problem I was finally able to speak with then tech support personnel.
They didn’t have a clue on what we was telling them . They kept telling us not to visit sites that download virus to our system.

After explaining the problem to three technicians we were finally able to speak to a manager. We provided him with the intruder IP address and other information. He then asked us how we were able to get that information? We then spent the next 15 minutes explaining to him about a “firewall” and using the command prompt.

We asked the manager how he intended to handle this issue, he said PLDT is not responsible for what their users do on the network. They just provide the service.

How ignorant is that…………….

Where in the hell did they send it. Bayad center does not accept august statement. We only have time to pay during weekends but their offices are closed.

My DSL? its full of static sounds. Worse, browsing stops when phone is in use.