Replace the “S” with an “F” on the title and you’ll know how I really feel.
Our phone line died last Tuesday. People could hear the number ringing but there’s no dial tone at our end of the line. We immediately reported it to PLDT’s 173, but as usual they give all kinds of excuses for not scheduling a lineman to go to your area immediately.
A few hours ago we called again. They said that it would take 2 to 3 weeks to repair the problem. (UPDATE: For fairness’s sake, they actually got it repaired in four days)
Two to three weeks?! In this day and age of mobile technology where wired is passe, it will take them 2 to 3 weeks? If it were the 60s, 70s, or 80s, it wouldn’t be a big deal, since it took 15 to 20 years to get a phone line back then.
But we’re already in the 21st Century, and the best they could do is two to three fucking weeks. Two to three days isn’t even acceptable anymore. The sad truth is, it happens. When I shared my woes with an officemate, he said that they haven’t had a dial tone at their home phone for two weeks already.
PLDT’s front page says “Think Ahead, see the future”. Of course, see the future: DO NOT subscribe with PLDT if you do not want phone downtimes of up to 3 weeks. Especially if you have a burgeoning home-based business that is totally dependent on it.
Besides, why is that guy in the picture all sweaty? Is it because of all the problems PLDT is causing him?
We asked for a rebate but the CSR tells us it would probably be reflected on the following billing period. Fuck them if they forget about that rebate, we will not.
PLDT fucks. Totally.
UPDATE: After a little more prodding, my wife managed to get a promise that a lineman would come in to look at the problem tomorrow morning. From experience, that means that the lineman would be there by noon, at the earliest.
UPDATE 2: It appears that we weren’t alone in the whole brouhaha — several other houses in our neighborhood experienced the service loss. All the complaints probably prompted PLDT to act, and finally the problem was found: someone had stolen the telephone cable at the area.
If it only weren’t a crime I’d hack to death anybody whom I’d catch stealing electrical or telephone cables. But I relatively have it easy — poor Shari has more serious problems with her neighborhood.
UPDATE 3: Oh yeah, we got our phone line back, finally. Four days. That’s a new record!
27 responses so far ↓
1 PLDT sucks - PinoyBlogoSphere.com - Pinoy Bloggers Society (PBS) | “Anyone* Can Blog” // Sep 27, 2007 at 4:23 pm
[...] (read more…) [...]
2 Mi // Sep 27, 2007 at 6:57 pm
Where are you located? I think it’s dependent on the location. I’ve never had really major problems with PLDT phone line, and we’ve been subscribed with them for years. I even remember when we had 6-digit phone number. As far as I’m concerned, the service has been good, so I don’t share your sentiments.
3 Jon Limjap // Sep 27, 2007 at 7:11 pm
Mi,
Our 30+ years old PLDT line (the one with my parents) have had outages too, the worst one having lasted 5 days which prevented us from going online (dial-up days!). This happened around two years ago.
The line I’m talking about is relatively new (2 months old). We live in the Pasay area.
Good for you for not suffering the lousy service they give to the rest of us!
4 snglguy // Sep 28, 2007 at 8:34 pm
Exactly a year ago today (Sept 28) just after typhoon Milenyo whipped us all to submission, our line went dead, And it remained dead for a whole month in spite of the daily barrage of phone calls to their customer service center.
It was only after a blogger-friend intervened, through his “connections” within the phone company, did the repair guys miraculously appear at our door.
But still, it took them two fucking days to figure out why our line went dead. And that was only after the repair guys physically traced our line to the source of the problem.
Turns out, one of the signboards that fell during the typhoon had cut through some wires outside our building, including our telephone line.
But that wasn’t the end of my woes.
When I asked for a rebate, they gave the usual bullshit about having to investigate the cause and all that blahs before they can forward my request to their accounting department.
In the end, it took them all of six months before they were able to give me back my money…
These people will no sooner disconnect you for an unpaid bill, but in turn, will take them forever to give you back what’s due you… grabe!
5 snglguy // Sep 28, 2007 at 8:41 pm
Oh and btw, I’m going to use that comment as part of my entry this weekend.
6 cyberpunk // Sep 29, 2007 at 2:34 am
2-3 weeks? They’re lying. I’ve experienced the same problem thrice before (http://kaide.blogspot.com/2005/11/pldt.html). The repairman just wasn’t sent to look into the problem. When he was finally sent, the problem got fixed in a few minutes.
An officemate had a similar problem. In her case, the phone cables were stolen, but the problem got fixed in just 2 days. Weird, since stolen cables sounds a lot more serious than the causes of our phone problems.
7 Mi // Sep 29, 2007 at 7:03 am
Yeah, that sucks indeed. I’ve had problems with BayanTel a lot, though, and some people say it’s better. It really depends on the location, the placement of the lines and all that. If we still had our BayanTel line, By now, I’d probably rant a million posts about how much it sucks.
8 Inside The Mind of a Single Guy » Blog Archive » More musings for the weekend… // Sep 29, 2007 at 7:53 am
[...] to blogger Jon Limjap’s post, “PLDT Sucks“(<— click here), I was reminded of that very day the super typhoon, Milenyo, wrought [...]
9 Jon Limjap // Sep 29, 2007 at 10:24 pm
snglguy,
Grabe ‘no, kelangan mo pa ng “koneksyon” para magka-connection. Hehehe.
cyberpunk,
As in our case, stolen cables always means that there are more complaints from the area. At the same time, I would think their automated monitoring systems would show disconnected cableless areas as a big red dot on some map, which would also show up as a big red flag on their performance records of the maintenance people.
Mii,
I wonder if we could find out the real circumstances as to inefficiencies in telcos. I’m betting it will all boil down to lowly-paid uncaring managers and ass-kissing middle management hiding all the crap from their big bosses.
10 benj // Sep 29, 2007 at 10:35 pm
Good thing I dont use PLDT DSL. I just steal Wifi from UPM. yay
11 ems // Sep 30, 2007 at 1:18 pm
hahaha.. i know how you feel.. ive been through it too! hahaha
there was an incident before that according to PLDT lineman, the cables here in our area was stolen and it will take them AT LEAST 2 weeks to repair! WTF! Nagreklamo talaga ako sa PLDT DSL and I demanded for a rebate. In fairness din mga 4 days din ata nila naayos and they gave me around 400 PHP rebate ..
12 reyna elena // Oct 1, 2007 at 11:22 am
PLDT ay isang hadlang sa pangarap kong magtayo nang isang multinational company por dahil sa bwisit na messenger nila. Eto po ang entry na yon: http://reynaelena.com/2007/05/04/my-business-is-at-the-mercy-of-a-messenger/
My business was really nothing more than an internet cafe, kaso ang huedats na PLDT, dahil nga on again, off again, on again, off again, nag-mukhang disco ang dating nang internet cafe ko. dito po yon: http://reynaelena.com/2007/05/22/my-on-again-off-again-is-on-again-is-off-again/
Sinara ko na po sya. Ginawa ko na lang na peryahan.
13 Jon Limjap // Oct 1, 2007 at 11:28 am
reyna elena,
Dyahe… kaya nga ba hindi ako nag-PLDT DSL eh. Saka hindi ko rin trip ang internet cafe business… para kasing kabute sumulpot ang mga kumpetisyon.
14 Angela // Oct 24, 2007 at 5:50 pm
i came across this blog while researching on the number of people experiencing problems with their PLDT line. our home line has been inactive since the 2nd week of October and PLDT could not provide and explanation. Furthermore, my office line has also not been activated for almost a month now since it was installed… GRRR! PLDT says the problem is with the contractor… yeah right put the blame on someone else…
15 An Open Letter to Mr. Technology -- Baddieverse // Dec 16, 2007 at 3:12 am
[...] but random disconnections that can last up to an hour?! Christ. No wonder a lot of bloggers have obligatory “PLDT Sucks!” blog posts. Also, I counted at least 3 4 5 disconnections while I was [...]
16 PLDT myDSL sucks! | Randell.ph // Feb 19, 2008 at 1:31 pm
[...] this is probably the post where I join the bandwagon with these guys: link | link | [...]
17 e.concepcion // May 12, 2008 at 11:41 pm
pldt really sucks coz for 5 years now hindi pa rin pede gamitan ng DSL as in bulok talaga 2 yrs laging walang dialtone ngayon napagiwanan na yata.
Amity Ville San jose Rodriguez ,Rizal fuck this PLDT Marikina full of craps.
18 conyo985 // Jul 30, 2008 at 8:38 am
PLDT is doing it again. Kailanagan mong tawagan sila para malaman nila na bumagal ang connection mo. Ang hindi ko makuha dito ay bakit nangyayari ito. Wala silang mabigay na sagot kung bakit tapos at least three days para bumalik sa normal ang connection mo. PLDT wala ba kayong pang monitor ng speed para malaman nyo kaagad kung bumagal and isang connection. Gawa rin kayo ng announcements sa mga subscribers para malaman naming kung babagal o hindi. Kasi sa pagkakaalam ko may pinipindot lang sila sa computer nila at ayos na ang connection ko.
19 Juan // Nov 10, 2008 at 12:19 pm
PLDT Marikina did not gave use billing for the past four months. I received a call from them a week ago hoping they would send me my statement. Instead, they cut off my line today.
Where in the hell did they send it. Bayad center does not accept august statement. We only have time to pay during weekends but their offices are closed.
My DSL? its full of static sounds. Worse, browsing stops when phone is in use.
20 Smile Domingo // Dec 1, 2008 at 11:55 am
PLDT tech support and customer service was horrible, unhelpful and incompetent.
I called PLDT because we were experiencing problems with someone trying to hack our system and download a worm. After getting the ten minute run around on which number to call so I can report the problem I was finally able to speak with then tech support personnel.
They didn’t have a clue on what we was telling them . They kept telling us not to visit sites that download virus to our system.
After explaining the problem to three technicians we were finally able to speak to a manager. We provided him with the intruder IP address and other information. He then asked us how we were able to get that information? We then spent the next 15 minutes explaining to him about a “firewall” and using the command prompt.
We asked the manager how he intended to handle this issue, he said PLDT is not responsible for what their users do on the network. They just provide the service.
How ignorant is that…………….
21 angel // May 16, 2009 at 10:48 am
wow… I typed in “pldt sucks” on yahoo and I came across this along with 75000 other search results. What does that tell us?
Right now, our phone line is out which is just great because now we can’t call PLDT’s ‘costumer care’ lines. I actually woke up to find that our dsl was out but when it came back, the phone line died. What? Does that mean we can only chose one when we pay for BOTH service every effing month?
Since we subscribed to their my dsl service, either the phone line or the dsl (or both) has been having problems. There is not a day that went that we didn’t encounter a dsl connection interruption and their costumer care people just plain SUCKS. One time I was so pissed because I really needed to go online but because of a sudden problem in our dsl, I couldn’t. I’m in fucking college and I need a dependable connection. Frankly, PLDT can’t give such a service. They would call you to report that you haven’t paid your bills yet but NEVER have we received a call from them when we report a problem (which almost once a week, great huh?).
I can go on and on about all the other inconveniences their crappy service and tech support had caused us (including a 12000 bill because of someone who managed to use our line to make a call to fucking middle east) but I guess you already know how lousy PLDT is.
I mean, why can’t they monitor their subscribers’ lines and see if there’s a problem? I don’t believe that they don’t have that technology and that they are undermanned or some other crap like that. They offered to provide services and for fuck’s sake are billing us for it. Isn’t it just fair to keep their end of the bargain?
So yeah. To those 75000 people that I assume have the sentiments that I do, we’re unfortunately stuck with that company that was made for the sole purpose of collecting money. Sad but it’s true. And if there are any millionaire out there who could read this thread, make a telephone/internet service provider with a damn good costumer support system and I guarantee, PLDT will go out of business in under a month.
22 pldt simply sucks // May 29, 2009 at 3:38 pm
last month i was billed for a non existing DSL connection, I was assured that the screw up was on their side and i didnt have to pay the wrong monthly bill, just pay the recomputed amount that they gave me.
now my bill has arrived for this month and i have a warning of disconnection and im told that i have to pay the remaining balance from last month!
wala naman akong pldt DSL eh , ngayon baka madisconnect pako dahil hindi ko raw binayaran ng full yung last month eh sila rin naman yung nagbigay ng amount na babayaran ko last month, i mean ginawa ko lang naman yung pinagawa nila eh, tapos ngayon may disconnection warning na and according to their call center , i still have a pldt DSl connection.
23 NO to PLDT....stupid company. // Jun 25, 2009 at 11:24 pm
I agree doon sa lahat na may bad comment about PLDT, i was one who got hit by their scamming business, dahil sa halagang P1200 na dapat nilang i-reimburse sa akin pinaghintay pa ako ng isang taon,….sus me indi naman pinag uusapan ang amount na yon e milyones, so at that point naka isang taon na pangako nila WALA pa rin daw sagot ang main office nila about the refund, kaya this is just what i can share you “future customer” don’t be fooled by their fucking PDLT-DSL business, you’ll regret it.
Mabuti pa nga matuloyan na bumagsak ang buwisit business nila.
24 Murphy // Jul 7, 2009 at 11:06 am
And to think sila pa pasimuno nang AKO MISMO CAMPAIGN eh kumpanya nila mismo di nila maayos. Sa Cainta Branch mapapaanak ka na sa kaaantay ng customer service, tapos mga deadmatic pa yung mga tao dun, palibhasa mga datangs na…dalawang oras ka talagang mag-aantay, isipin mo 1 month ka nang walang phone, tapos pag punta mo don magaantay ka pa ng dalawang oras….&*# @ talaga! Tapos ako every other day nawawalan ng DSL, feeling ko tuloy may ration ng DSL dito sa area namin…kahit magmakaawa ka na nakakasira sila ng home-business mo wala, wala kang magawa, wala silang concern….scripted lagi sagot…PLDT Management doesnt have the BALLS to fire incompetent branch heads, employees, service technicians… which are obviously overpaid….
25 Concerned citizen // Nov 25, 2009 at 1:15 pm
PLDT sucks . . . saksakan ka bagal ang service
I paid already the connection fee almost a month
pagkatapos sasabihin na my additional charges
binabayaran ko sabi wait for approval naghintay
ako and i followed up by phone sabi for refund na daw dahil in active at cancelled, i went to their
office for refund na daw ang sabi ayaw mo na ba? what a shit! Sabi ko e refund ko nalang . Ang sabi sa akin na kapila daw ang mga refund.
It really shocks me and its a big shit, matapos mo bayaran ang connection fee na walang serbisyo
pa pilahin ka pa para isauli and binayan mo!
kaya yong mga mag apply for connection pag isipan nyo ng 100 times ha.!
Sayang ang pera nyo baka di na maibalik.
26 ISP name Sucks! // Dec 23, 2009 at 11:36 am
actually galit na galit din ako sa pldt ngaun, kasi 1 month n kmeng wlang Dial Tone at DSL! nagriring sa kabilang side pag tinatawagan, pero sa side nmen wala! itlog! pero as i browse other ISP providers para palitan na sana tong lintik na pldt na toh… nalaman kong na sa pilipinas nga pala tau! lahat ng DSL may kanya kanyang problema, even worst sa na eexperience nten sa PLDT… like sa Digitel having very slow connections, BayanDSl having intermittent connection, etc… kaya suggest ko before kau mag isip lumipat ng ibang ISP provider type nyo muna sa google “ISP provider name Sucks” then read the complaints before deciding kung lilipat ka nga o hindi!… ako siguro magttyaga na antayin nlng muna ung PLDT maayos ung line nmen, in many years naman na PLDT kme this is the worst downtime na na experience ko (in fairness sa pldt)… satisfy nman ako sa DSL nila ng hndi pa nag ddown linya nmen, oh well na sa pilipinas nga tau!
27 Yes same prob here // Feb 18, 2010 at 12:35 pm
yes PLDT definitely do something about the stealing of cables SPECIALLY on my area!crap man!weve been getting our cables stolen like 7 or more times from january of 2010.i mean WTH is wrong with all of them.it couldnt be that much to sel those lines so yeah..i have to bribe a lineman just so he will go straight 2 my house the day after i text him but still it is often stolen pa din..wow god! i live in fairview btw and yes squaters are on the back of my house..and crap man..pls naman sana gawan nila ng paraan.
Leave a Comment