I finally got to blog this morning after 5 days without a phone. Our phone died last Wednesday, apparently after a PLDT lineman was seen doing some sort of work/repairs near our house. Repeated calls to 173 went unheeded for four days, until I did the “very irate customer” act this morning and a lineman came around noon.
I wonder… will it need an irate caller to convince these guys to act?
Anyway I’m happy I can blog now, after just a few days. It was way way worse last year.
Around late September 2005 my PC stopped booting up. All it did was show a Windows blue-screen-of-death. It would restart and then blue-screen and restart and blue-screen until I was tired of it. I brought my PC to PC Express the following day, since everything was still under warranty.
I walked into the store expecting not to be able to have my PC for a day or a week. My suspicion then was that the motherboard was faulty, and that would have to mean a replacement. Walah, when they couldn’t figure out what’s wrong there, their first statement shocked me. They said that the minimum time for service in PCX is around two weeks. That made me think — whaddaheck, two weeks isn’t so bad. I left the store and waited for two weeks.
Follow up calls after two weeks were an eternal “how’s my PC” — “wala pa po sa amin” cycle, over a phone line that was constantly busy. Finally (after the fourth week) they said my PC was “for pick-up” already. I thought I could breathe a sigh of relief. I was wrong.
When they tested my unit in front of me, the RAM of the motherboard was crawling. Normally I would’ve thought they would test the units as they arrive, but no, they were only going to test it when the owner comes to claim it. And they have the gall to say it was for “pick up”? They wasted my time. They told me to call again for updates.
Another four weeks pass until the time that they, again, told me that my PC was for pick-up. They admitted my initial hunch was correct, that there was something wrong with the motherboard, but when I got the unit back the old motherboard was still installed. I cringed. I’m sure something was physically wrong with the motherboard, and the only thing they did was re-flash the BIOS.
Anyway, after two months of not having a PC at home, I was just glad to have it back.
Two weeks ago (right before I transferred this blog to its current location) the same old blue-screen showed up again. I was right — the problem was never solved.
I threw out the old board and bought a new motherboard. This time, I bought it at Villman.
Hope their service is much better than PC Express.
10 responses so far ↓
1 ate ems // Mar 26, 2006 at 3:20 pm
hoist bruho! since kelan ka pa nagkaroon ng sariling domain? d ka pa sakin kumuha ahuhuhuhuhuhu
musta na?
2 Jon Limjap // Mar 26, 2006 at 6:33 pm
oops… hehehe sowee. august pa as i said kanina
3 ate ems // Mar 26, 2006 at 10:34 pm
Oist nawala ka na pag balik ko kanina hehehhe
4 andre // Mar 27, 2006 at 8:28 am
hi jon, yep ganyan din kami sa PLDT. we lost phone service for a week and a half, pero di naman kami naputulan ng phone kasi on time magbayad. grabe…i wonder if they’ll issue a refund or something. i have to ask my parents-in-law about it and i’ll tell them to insist on it.
villman…so far ok service nila, kahit na yun binili kong laptop sa kanila yun pinakamura ;D
5 Jon Limjap // Mar 27, 2006 at 1:43 pm
Yun nga eh, lugi ka. Sana man lang kung bawasan nila yung phone bill mo for the time that the service was absent. Pero hindi naman ganon ginagawa nila.
I guess I’ll have to settle for the “irate customer act” everytime.
Mura nga laptops sa Villman. Sana their service stays good. PC Express naman kasi three or four years ago maayos din service. Tapos naoverwhelm sa rami ng customers. Nanghihinayang ako sa kanila.
6 Trosp // Mar 27, 2006 at 5:45 pm
I have accompanied my colleague just 2 weeks ago at PC Express in Town Center Alabng. He bought an external 40 G hard disk. Lo and behold, he must pay an additional P150.00 in order for the hard disk to be assembled. Samantalang no brainer naman ang pag assemble. We just assembled it ourselves in 10 minutes flat.
7 O.J. // Sep 4, 2008 at 10:05 am
Ey dude, sa akin oks pa rin ang peeps from PCX Pasong tamo, good service naman sila (kasi naka 3-4 na balik ata ako nun, araw-araw) and pinalitan nila yung parts ko at no extra charge. Balak ko nga sila bigyan ng pizza eh. Kaya lang I was short that time.
8 benjo // Sep 13, 2008 at 9:14 pm
Teka lang OJ ano bang sira ng PC mo? baka naman minor problem lang sa PC e pinagawa mo na kagad
9 O.J. // Sep 17, 2008 at 8:25 am
@benjo, nope, I think the power supply shorted my brand-new rig (almost) entirely; board, proc, HDD (pati yung orig na HDD ko) busted, and they had to replace it a few times, of course I had to take it back 3 times at least. Very helpful naman sila for me.
10 Jon Limjap // Sep 17, 2008 at 8:28 am
Oh I certainly hope things have improved since 2005!
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